Purpose

360 Wellness Clinic is committed to providing high-quality services to our clients. This Grievance Policy is designed to address and resolve any concerns or complaints that may arise.

Definition of Grievance

A grievance is defined as any expression of dissatisfaction from a client regarding the services, staff, or any aspect of their experience with the Clinic.

Reporting Procedure

Clients are encouraged to report grievances promptly to the Clinic Grievance Officer at complaints.360wellness@outlook.com

Grievances can be submitted in writing, in person, or through the designated contact details provided above

The Clinic will maintain confidentiality and handle all grievances in a fair and timely manner.

Investigation Process

Upon receiving a grievance, the Clinic will conduct a thorough and impartial investigation.

The investigation may involve gathering information from relevant parties, reviewing records, and consulting staff involved.

The Clinic will aim to resolve the grievance within a reasonable timeframe and keep the client informed of the progress.

Resolution

The Clinic will work towards a satisfactory resolution that addresses the client's concerns and is in compliance with relevant laws and regulations.

The resolution may include corrective actions, refunds, or any other appropriate measures deemed necessary by the Clinic.

Escalation

If the client is dissatisfied with the resolution, they may escalate the matter to a higher level within the Clinic.

The Clinic will provide information on the escalation process to the client.

Documentation

All grievances, investigations, and resolutions will be documented by the Clinic for review and improvement purposes.

Continuous Improvement

The Clinic is committed to using feedback from grievances to identify areas for improvement in its services and processes.

External Agencies

If a client is not satisfied with the Clinic's resolution, they may choose to escalate the matter to relevant external regulatory bodies or authorities.

Review and Update

This Grievance Policy will be reviewed periodically and updated as necessary to ensure its effectiveness.

By engaging with our services, you acknowledge that you have read, understood, and agree to abide by this Grievance Policy.